A replay of the “Conflict Resolution Resources for Peers” webinar can be viewed by pressing the play button below. The program introduces conflict resolution, provides an overview of key conflict resolution skills that are relevant for peers, shares examples of some roles that peers can play as they apply these skills, and explains available online resources.
Click each tab below to access:
PDF Guide
The Conflict Resolution Resources for Peers PDF guide introduces conflict resolution and provides an overview of the online resources that support this program. It covers:
-The Nature of Conflict
-Types of Dispute Resolution
-Why Mediation
-The Values of Mediation
-The Mediation Process
-Conflict Resolution Skills for Peers
-Peer Roles in Conflict Resolution
-Summary of Resources
Click here to download the Conflict Resolution Resources for Peers PDF Guide
Reflective Listening Tipsheet
The Reflective Listening Tipsheet helps you become a better listener by sharing some general listening tips, instructions on how to listen reflectively (ex. repeating what was said to help someone feel heard), and sample phrases to begin your reflection. This tool is ideally used as a take-away resource to support a more extensive training in reflective listening skills.
Click here to download the Reflective Listening Tipsheet.
Talking Mental Health Toolkit
The Talking Mental Health Toolkit consists of three user-friendly, one-page resource guides, which function as actionable tools that guide people to have empowering mental health conversations using conflict resolution practices. The guides include tips for "Saying the Right Thing," "Supporting Diverse Choices," and "Getting Past Positions"
Click here to access the Talking Mental Health Toolkit
Mediation Referrals
Mediators are impartial third parties who can help two or more people resolve a conflict. In addition to fee-based mediation services provided by professional mediators, there are many free or low-cost community mediation programs. Please use the resources below to search for mediation referrals:
Click here to access the National Association for Community Mediation's directory of mediation program across the United States
Click here to access the NY State Unified Court System's listing of community mediation centers serving New York Sate
Helpful Infographics
MH Mediate has produced a series of infographics that can help provide reminders of ways to apply conflict resolution skills in your life or at your organization. Follow the links below to access two of them:
Click here to view the 5 Ways to Show You Are Being Fair Infographic
Click here to view the Create a Culture of Conflict Resolution Infographic
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